Key question
Responsive
Services are organised so that they meet people's needs.
Quality Statements
- R1Person-centred careWe make sure people are at the centre of their care and treatment choices and we decide, in partnership with them, how to respond to any relevant changes in their needs.
- R2Care provision, integration and continuityWe understand the diverse health and care needs of people and our local communities, so care is joined-up, flexible and supports choice and continuity.
- R3Providing informationWe provide appropriate, accurate and up-to-date information in formats that we tailor to individual needs.
- R4Listening to and involving peopleWe make it easy for people to share feedback and ideas, or raise complaints and concerns, about their care, treatment and support. We involve them in decisions about their care and any changes to how we deliver our services.
- R5Equity in accessWe make sure that people can access the care, support and treatment they need when and as often as they need it.
- R6Equity in experiences and outcomesWe actively seek out and listen to information about people who are most likely to experience inequality in experience or outcomes. We tailor the care, support and treatment in response to this.
- R7Planning for the futureWe support people to plan for important life changes and events, including at the end of their life, in a way that meets their needs and wishes.
Example evidence
A few examples of the evidence CQC inspectors expect to see for this area:
- Learning Disabilities Annual Health Check Register
- Named GP Allocation Audit
- Practice Leaflet and Website Audit
See the full example-evidence checklist
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