Key question
Well-led
The leadership, management and governance of the organisation assures high-quality, person-centred care.
Quality Statements
- W1Shared direction and cultureWe have a clear vision and credible strategy to deliver high quality, sustainable care. We develop and communicate this with our staff and partners.
- W2Capable, compassionate and inclusive leadersWe have inclusive leaders at all levels who understand the context in which we deliver care, treatment and support and embody the culture and values of their workforce and organisation. They have the skills, knowledge, experience and credibility to lead effectively.
- W3Freedom to speak upWe foster a positive culture where people feel they can speak up and that their voice will be heard.
- W4Workforce equality, diversity and inclusionWe value diversity in our workforce. We work towards an inclusive and fair culture by improving equality and equity for people who work for us.
- W5Governance, management and sustainabilityWe have clear responsibilities, roles, systems of accountability and good governance. We use these to manage and deliver good quality, sustainable care, treatment and support. We act on the best information about risk, performance and outcomes, and we share this securely with others when appropriate.
- W6Partnerships and communitiesWe understand our duty to collaborate and work in partnership, so our services work seamlessly for people. We share information and learning with partners and collaborate for improvement.
- W7Learning, improvement and innovationWe focus on continuous learning, innovation and improvement across our organisation and the wider system. We encourage creative ways of delivering equality of experience, outcome and quality of life for people. We actively contribute to safe, effective practice and research.
- W8Environmental sustainabilityWe commit to becoming more sustainable and to reducing our impact on the environment.
Example evidence
A few examples of the evidence CQC inspectors expect to see for this area:
- Practice Mission Statement and Strategy Document
- Management Training Certificates
- Freedom to Speak Up (FTSU) Guardian Information
See the full example-evidence checklist
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