CaringC4
Responding to people's immediate needs
The CQC statement
“We listen to and understand people's needs, views and wishes. We respond to their needs in the moment and over time.”
This is one of the Caring Quality Statements in the CQC Single Assessment Framework. To meet it, providers need to demonstrate relevant evidence during assessment.
Example evidence
A few examples of the evidence CQC inspectors expect to see for this area:
- Friends and Family Test (FFT) Reports
- Accessible Information Standard (AIS) Compliance Audit
- Patient Online Access Statistics
See the full example-evidence checklist
CQCflow includes a detailed, per-statement example-evidence guide for all 34 CQC Quality Statements — with the audits, policies, logs and records inspectors look for. Create a free account to see it in full.
More Caring Quality Statements
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